Refund Policy

Australia Shipping Only

We currently ship within Australia only.

Returns & Refunds

Due to the nature of trading cards, collectible products, and sealed TCG items, we do not accept returns, exchanges, or change-of-mind refunds.

All sales are considered final once an order has been placed.

This includes (but is not limited to):

• Change of mind

• Incorrect purchases

• Opened products

• Sealed products that have been opened or tampered with

• Buyer’s remorse

Damaged, Incorrect, or Missing Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at admin@crosscollector.com with:

• Your order number

• Photos of the item and packaging

• A description of the issue

We will review the issue and, where appropriate, provide a replacement, store credit, or refund.

Order Cancellations

Orders may only be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled.

For pre-order items, cancellation requests may be accepted before dispatch. However, refunds for cancelled pre-orders will only be processed after all pre-order stock has arrived and outstanding customer orders have been fulfilled.

Please note that refund processing times may vary depending on payment provider processing times.

Contact Us

If you have any questions regarding your order, please contact:

Email: admin@crosscollector.com